Knowing your customer is key
and digital is the way
Core to our engagement strategy is the application of the ‘right customer, right action, right channel, right time’ model. This is made possible through our powerful machine learning tool and advanced analytics capabilities. Together, these enable us to identify customer channel preferences.
As we continue to lead the way in technological innovation, Recoveriescorp aims to be the first choice for our clients and customers. In the technology space, we enable this by providing:
An enhanced customer experience through increased availability of contact channels and optimised use of channel preferences.
Recoveriescorp Customer Portal
We provide our customers with a versatile self-service platform that empowers them to:
Manage their debt 24/7
Check their account balance
Pay online and obtain an electronic receipt
Negotiate a payment arrangement
View and accept available settlement offers
View correspondence and payment history
Schedule payment reminders
Make an enquiry
Request a call back
This facilitates account resolution while creating a convenient and accessible payment tool for customers.
Keeping our Data safe
Recoveriescorp is committed to the confidentiality of all client and customer information. We’ve put in place extensive security measures into our data management system. These measures are tested annually by an independent external auditor to maximise data security for both our clients and customers. All our security measures are compliant to our ISO 27001 certification and Information Security Risk Management Framework, which has been built around the ISO 31000 Standards.
Customer Portal Security
We’re committed to providing the utmost protection of our client and customer data. That’s why we’ve implemented robust security measures and protocols for our Customer Portal. Actions we’ve taken include but is not limited to:
Monthly vulnerability scans and annual penetration tests (PCIDSS Standards);
Using firewall protection, advanced heuristic endpoint security and virtual patching for defence against attack vendors
Configuring our Customer Portal to only accept secure encrypted connections
Ensuring our Customer Portal does not store credit card details
Keeping our Customer Portal AES256 encrypted and PCI DSS compliant.
Compliant with Debt Collection Guidelines
PCI DSS and
Developed and Supported
Compliant with the Banking Code of Practice
Link Expiry to Ensure Accuracy and Security
Auto-Generated 9 Digit Reference Number Verification
Measures to Ensure Portal Security