What is Insource?
Insource is a labour hire solution, where we provide and manage skilled and trained resources who work on your system in a first party capacity.
How Does Insource Work?
We provide the resource with the relevant number of leaders who will manage the workforce. We can provide you with as little as 5 operators and as many as 200.
The resource can do a number of functions and essentially fill any credit-related, customer service or administrative gap your business has.
We on board, train, continue to develop and manage the staff.
You will conduct the initial training and we will provide a train the trainer to learn your program and roll out future training. Where required and upon approval we will also provide our own training modules.
We can scale up at speed during peak periods and quickly down without penalty.
Staff are charged on an FTE basis and are stationed at your office, our office, a work-from-home model or a mixture of any of these.
What Kind of Work Can Our Staff Do?
Our operators are credit, hardship and advocacy and/or customer service professionals, who are skilled telephony agents and are proficient in data entry, two way messaging, claims management and a host of back office tasks.
We can provide operators, Quality Assurance staff, Trainers, Performance Managers and Team Leaders.
How Long Will It Take to Provide Me with a Team of Insource Operators?
Depending on the number of staff you require, and the length of your training, our resource can be ready in as little as two weeks.
How Will Insource Benefit Me?
We remove the challenge of finding appropriately skilled staff from Australia’s competitive labour market.
Where we can not find the required skill we will develop the skill using your training and ours.
We then manage the staff, eliminating the management burden and current retention challenges. We will recommend the number of staff required to get you the consistent coverage you need.
Where staff do turn over, we will replace, onboard and develop; absorbing the loss.
Our model will allow you to service your customers needs as they change, through the ability to ramp up and down at speed, providing you the ability to be flexible to changing environments.
You can provide your customers extended coverage through our strategic locations across Australia, Fiji and South Africa. Together our teams across each location, can provide 24/7 coverage.
What Does Insource Cost?
Our cost effective insourcing model is charged on a fee per FTE basis and is charged for attendance only.
Costs are dependent on the operators location, be-it Australia, Fiji, South Africa or a combination of all three. The number of operators and their required skill set will also influence the cost of the program.