Head of Technology Transformation
Dhivian joined the team at recoveriescorp in January 2019 to set up and lead the Technology Transformation area.
He has 20 years’ experience across multiple industries in both Australia and New Zealand with a varied background in data science, marketing, advanced analytics, strategic planning, process simplification and change management. Dhivian has a passion for building high performing teams; utilising technology and implementing a culture of data driven decision-making to optimise customer experience alongside commercial viability.
As Head of Technology Transformation, Dhivian oversees the project management office dealing with strategic organisational transformation, the overall customer contact strategy (design and execution) with a particular focus on customer centricity by creating a seamless omni-channel customer experience, customer insight, data analytics and data science functions to inform strategy and the reporting and data visualisation functions.
He holds Bachelor of Science and Bachelor of Commerce degrees from the University of Auckland with majors in Economics and Statistics, along with an Honours degree in Statistics also from the University of Auckland.